Policy

Returns & refunds.

Effective date: July 2, 2026 · Last updated: July 2, 2026

This Returns & Refund Policy applies to purchases of the Vossaire fractional-RF cosmetic skincare device and related products made at vossaire.com and shipped within the United States. By placing an order, you agree to the terms below. If you have any questions before or after your purchase, email us at care@vossaire.com and our team will help.

Our 60-Day "Love Your Glow" Satisfaction Guarantee

We want you to love your results. Every eligible order is covered by our 60-day "Love Your Glow" satisfaction guarantee. If you are not completely satisfied with your device within 60 days of the delivery date, you may return it for a full refund of the product price.

Here is what makes this guarantee simple:

• Free returns. We provide a prepaid return shipping label at no cost to you. You never pay to send your device back.
• No restocking fee. We do not charge any restocking, handling, or processing fee on satisfaction returns.
• Used and opened units qualify. You do not have to keep the device sealed to return it. Open it, charge it, and try it. Even if the device has been used and opened, it still qualifies for a satisfaction return within the 60-day window.

The 60-day period is measured from the date your order is delivered (based on carrier tracking). To qualify, your return must be initiated within 60 days of delivery by contacting us as described below.

How to Start a Return

Please do not ship a return without first requesting an RMA, as returns received without authorization may be delayed while we identify them.

Condition & Packaging Expectations

Because used and opened devices qualify for the satisfaction guarantee, you do not need original, unopened packaging. We do ask that you:

• Include all components that came with the device (the device itself, charging cable/base, and any included accessories) so we can process a complete return.
• Pack the device securely to prevent damage in transit. Reusing the original box is ideal when possible; any sturdy box with padding is fine.
• Attach the prepaid label we provide and drop the package with the designated carrier.

We may reduce a refund only to the extent that missing components or damage caused by inadequate packaging materially affects the returned item. We will always contact you at care@vossaire.com before adjusting any refund.

Your Refund: Method, Timing & What's Covered

• Refund method. Refunds are issued to your original payment method used at checkout.
• What's refunded. We refund the product price you paid. Because we offer free shipping to you and provide a free prepaid return label, shipping is free both ways — there are no outbound or return shipping charges deducted from your refund.
• Timing. After we receive and inspect your return, we process your refund within [REFUND PROCESSING DAYS = 5–10 business days]. Once processed, please allow additional time for your bank or card issuer to post the credit to your account.

If any applicable sales tax was collected on your order, it will be refunded in accordance with the amount refunded and applicable law.

Buy-Now-Pay-Later (BNPL) Refunds

If you paid using a buy-now-pay-later provider (for example, Afterpay, Klarna, Affirm, or a similar service), your refund is returned through that same BNPL provider. The provider then adjusts your remaining installment balance and/or refunds payments you have already made, according to their own terms.

Please note:

• The timing and structure of your BNPL refund are controlled by the BNPL provider, not by Vossaire.
• You should continue to follow the BNPL provider's payment schedule until the refund is fully reflected in your account with them, unless the provider instructs you otherwise.
• Questions about your specific installment balance should be directed to your BNPL provider. We are happy to confirm the refund amount and date we submitted on our end — just email care@vossaire.com.

Damaged on Arrival or Wrong Item Received

If your device arrives damaged, defective out of the box, or you received the wrong item, we will make it right at no cost to you.

• Contact care@vossaire.com within 7 days of delivery and include your order number plus a photo of the item and packaging if possible.
• We will arrange a free replacement (or a full refund if you prefer) and provide a prepaid label for the return of the affected item.
• You will not be charged shipping in either direction for a damaged or incorrect item.

Exchanges

If you would like a different item or a replacement of the same device, email care@vossaire.com and we will help you arrange an exchange. In many cases the simplest path is to process a return under the satisfaction guarantee and place a new order; our team will walk you through whichever option is best for you.

The Satisfaction Guarantee vs. the Limited Warranty

These are two separate protections, and it is important not to confuse them:

In short: use the satisfaction guarantee if you're not in love with the device within 60 days; use the limited warranty if a defect appears within [WARRANTY PERIOD = 1 year]. Nothing in this policy limits any rights you may have under applicable state or federal law, including any non-waivable warranty rights under the California Song-Beverly Consumer Warranty Act.

Non-Returnable Items

For health and hygiene reasons, certain items may not be eligible for return once opened:

• Opened conductive gel or other topical consumables may be non-returnable once opened or used, for hygiene reasons. [confirm] whether this exclusion applies before publishing.
• The device itself is not subject to this hygiene exclusion — opened and used devices qualify for the satisfaction guarantee as described above.

Questions

This policy is governed by the laws of the State of California, without regard to its conflict-of-laws principles.